If you cancel a Wanna Get Away/Wanna Get Away plus fare that you purchased with Rapid Rewards points, you will receive all of your points back into your Southwest account. If you purchased a Wanna Get Away plus fare, your flight credits are transferrable. You can cancel all the way up to 10 minutes before your flight, and thankfully flight credits don’t expire. If you cancel a Wanna Get Away/Wanna Get Away plus fare that you purchased with cash (I mean, a credit card!), the entire purchase price will be saved as reusable flight credits (previously called travel funds) for future use. These tickets have slightly tighter rules about flight cancellations than Business Select or Anytime fares, but it’s still a pretty generous policy. Wanna Get Away and Wanna Get Away plus tickets are the lowest price fares that Southwest offers, and probably what most of us book for personal travel. Wanna Get Away and Wanna Get Away plus Tickets Business Select and Anytime fares are also fully refundable. Although it’s generous, it varies just a bit by the type of ticket you purchase.Īll fares offer reusable funds for cancellations. The cancellation policy is among the best in the industry.
If Southwest flies to where I’m going, I always choose Southwest. No baggage fees, an easy-to-use frequent flyer program, great customer service, and NO change or cancellation fees. Southwest Airlines does a lot of things right. Southwest’s Cancellation Policy: Flights Paid With Cash or Points
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If you paid for your ticket using Rapid Rewards points, you would get a full points refund. Generally, if you cancel a flight that you paid cash for, you will get all of your money back in the form of a flight credit. There’s no catch as long as you understand how it works. Thankfully, Southwest (my favorite airline for domestic and Caribbean travel) doesn’t charge any change or cancellation fees! Yep, you read that right: no fees! Most airlines charge hefty change fees and offer little-to-no refund for a canceled flight. Call us at 844-5RESPND (84) or fill out our customer complaint form.Canceling a flight is never fun. Our goal is to get you answers and, if possible, solutions and a resolution. NBC 5 Responds is committed to researching your concerns and recovering your money. In the coming days, if consumers are struggling to connect with the airline over a refund request, consumers can file a complaint with the Department of Transportation’s Office of Aviation Consumer Protection.
If you used a credit card to pay for your flight, find out if it includes travel protections for things like reimbursement for lost bags or expenses due to extended delays.
The airline told NBC 5 Responds requests for reasonable reimbursements directly related to the travel disruption will be reviewed on a case-by-case basis.įor now, save your receipts including those for out-of-pocket expenses for items like toiletries and clothes that were in a checked bag. “I think we're going to see what limits if any, there are to that.” “Will Southwest reimburse folks for those new flights they have to book or for alternate transportation? Yeah, I think it's a little bit of an open question. Keyes said it’s unclear if Southwest would reimburse passengers who may have paid a premium to catch a flight on another airline. Southwest Airlines has a travel disruption web page where consumers can submit refund requests and turn in receipts for additional expenses like hotel, rental car and meals. Typically, what's going to happen is you're entitled to a cash refund of just that return flight,” said Keyes. “If you have taken, let's say, the outbound flight, but then your return flight gets canceled and you find another way home. Keyes explains you don’t have to accept a flight credit even if you used part of your ticket. “It includes everything you pay: taxes, fees, extra charges and ancillary fees and so on.” “You get all your money back and that comes to you in cash,” said Leocha. Passenger Advocates Keep Close Watch on Southwest Airline Troubles REFUNDS FOR PASSENGERSĬharlie Leocha with Travelers United explains if you weren’t able to fly because the airline canceled your flight, you’re entitled to a refund for the payment method you used.
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