“We feel that Capgemini Malaysia is at the forefront as the Righshore location for serving customers in Singapore, Philippines and Taiwan. “Armed with world class facilities and access to the right talent pool promises growth market for Capgemini in particular, and RPA in general,” Kottul added. In looking ahead, the centre aims to ensure around 200 people become accredited within the next 12 months.
BLUE PRISM SUPPORT LICENSE
A Blue Prism license gives access to the Blue Prism intelligent automation. “Now, these graduates can get into forward looking technological engagements with the additional skills from CoE as Capgemini has a graduate program that helps onboard these graduates in a structured programme, to train, certify and equip, making them market ready.” Basic support, maintenance and new releases are included in the annual price. “The country’s graduate resource pool is healthy with about 200,000 graduates every year in Malaysia. “The market here has grown significantly in the last three years for Capgemini as with the demand for RPA among clients here continues to increase,” said Rajesh Kottul, country head - group sales officer at Capgemini Malaysia. Plus, well explore the new Blue Prism SaaS-based Interact and Service Assist, two new solutions specifically designed and developed so contact center workers can be more productive and spend more time with. Read more Nutanix makes fresh pitch to partners in Malaysia Learn about how global Fortune 500 financial services organizations are using Blue Prism in contact centers to improve customer experience. “We are enabling Malaysian customers to take advantage of our digital workforce capabilities by helping them increase productivity, improve customer experiences and deliver new services.”Īs the first Capgemini RPA CoE in the region, the facility will focus on supporting Malaysian businesses in the areas of telecommunications, banking, financial services and insurance (BFSI), utilities and logistics, in addition to manufacturing, automotive, consumer products and retail. “This centre is part of our broader expansion in the region, which includes opening offices in Singapore and Hong Kong. “Malaysia is a key market for driving RPA adoption and AI development in Southeast Asia,” added Gareth Lane, vice president of partnerships across Asia Pacific at Blue Prism. “Together, with Blue Prism, we are enabling enterprises to operate smarter, see enhanced relationships and experiences for customers and employees alike, all while driving their innovation to become more competitive.”Īccording to Modi, the new centre will help businesses to "reduce costs, improve compliance, increase productivity, enhance customer satisfaction, gain incremental revenue and create new revenue and customer experience opportunities".
“This CoE, is one of the largest and most capable of its kind in the Asia Pacific region, supporting businesses looking to leverage RPA. “This announcement underlines Capgemini’s proven experience in helping businesses realise untapped business value through RPA,” said Gaurav Modi, managing director, of Southeast Asia, Hong Kong and Taiwan at Capgemini.
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